[Resolved]  Quikr — Returns not being actioned

Address:	560003
Website:	Quikr

Complaint raised:

Hi,

I want to return this phone as there is a problem with the Mic. My voice is not being heard at the other end of the receiver. This phone was delivered 3 days back and problem identified on day 1. Checked phone for 2 days and problem is intermittent. Please return.
Also, get's heated soon - low usage. I'm a phone user for 20 years and know for sure it's not to do with high usage.
The touch screen responsiveness is not at its best.
Please call me at [protected] or [protected]

Thanks,
Lal

Follow up

IS THIS HOW YOU ACTION A 7 DAYS RETURN POLICY?

First I have called support over a phone call and was advised to write an email. Which I don't understand why that would be different.

Then an email is sent on 30th Aug'16 and TILL DATE N TIME there has been no response from your team???

IT this how you treat and handle 7 day returns? You will allow complains to be made and 7 days die away, so it becomes void for a device to be replaced or refunded for.

CAN SOMEONE from your team call me or ESCALATE this to someone RESPONSIBLE???