[Resolved]  Quikr — very bad refund policy

I searched for dinning table in quikr and made a offer for one. Very next minute i reci message from quikr that customer had accepted and i made payment... Till next they updated the status of schedule and pickup. Suddenly i recieved message that the customer cancelled the order and they will refund it in 4 to 7 days... It's been more than 5 days it dint get my money bank... What kind of system they are using...