[Resolved] Quikr.com — Defective mobile(Xiaomi mi3) by QuikrX
Pune City, Maharashtra, India
Bought Xiaomi MI3 from Quikr.com through QuikrX where they sell used certified phones on 17/11/2015. But the phone was defective (Sim card not detecting). Asked for replacement on 18/11/2015. They told me they will arrange reverse parcel pickup then they will check the handset & if found any defect then they will replace. They arranged reverse pickup on 19/11/2015. Now from that day neither i am able to track my order nor i can know the status about it. They are not even answering my call from my number . When i called from another number, then they received my call & said me that it will take 15-20 days more after getting the parcel(handset). The thing is that when i called them they said they didnt get parcel . I dont think it will take this much time to receive parcel . Everday i call them they dont answer.(Hate that " give us missed call, we will call you within 24 hrs", :which they dont). I think i wasted my money . I request you Quikr.com, either give me replacement or give me my money back. Name: Abhishek A. order No. 10053589
Complaint marked as Resolved May 10, 2017
[Nov 24, 2015] Quikr customer support has been notified about the posted complaint.
Verified SupportQuikr Customer Care's response, Nov 25, 2015
Dear Abhishek, we regret the inconvenience caused and will quickly resolve this out for you. Can you please connect with us at[protected] or mail us at [protected]@quikr.co.in with complete details of your issue as well as your contact details (Contact number, email id). Quikr is committed to providing a fast and seamless experience. -Quikr Team
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