[Resolved] Quikr.com — Online product sold on quikr.com and payment not received

sachin.chudasama

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400078
Website:	www.quikr.com

Hi,

I did not receive payment for the product sold via quikr. Buyer received the product on 7th may 2016.
For mails, they will reply asking for the bank details. Once i send it, will get an acknowledgement mail saying amount will be reaching your account in 3 - 5 days. If we mail again, we get mails in the same sequence asking for acct details and ack mail!!!

When we call, they will tell they are extremely sorry and will credit it in 24 hours. I have sent 3 email reminders and few phone calls but of no use, i also mentioned that i will go to the consumer forum if its not credit to my account in few days but these guys have no fear of consumer forum.

I called up many a times and every time i got the same reply - within 24 hours we will credit it.

Pathetic service.

Please help get out money, it seems they are running a scam and there are many such consumers like me, some of them has raised their voice here in this forum but many have forgotten about their money as the amount could be low.

Please help!

Regards,
Sachin

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Jun 24, 2016

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

May 24, 2016

Quikr Customer Care's response Dear Sachin, We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again. We care, Team Quikr