R.s. Yadav Travels — Complaint for the Bus Service

I booked the RS Yadav Travels Bus from Delhi to Bahraich on 25 Aug at 10:30 PM departure time. A minute before departure, bus staff said that this bus will not go to Bahraich, so Bahraich passengers will have to go to either Nanpara or Rupaidiha as they did not get the permission for entering the bus in the city. I got shocked after I came to know about this ### as I am a girl and was travelling alone, have never been to Nanpara or Rupaidiha city. After that, so many Bahraich passengers started arguing with tha bus operator present at that moment, he agreed to take the Bahraich route, even that time also he was saying I am not sure that the bus will get permission or not. The whole journey was so torturing for me. When I asked him to refund my full amount and cancel my ticket, then he said "Mam bus jane do fir initiate krenge". After listening to this I was having trust issues with him regarding the full refund, so I travelled in the bus. I did not have any idea of my drop location while travelling, I doubted on my safety as my destination was still not confirmed by the bus operator. When bus operator staff in Delhi Mayur Vihar Extension talking to someone on the phone to confirm the Bus entry in Bahraich, I heard him saying "Abe yr confirm batao ki bus bahraich aa paygi ya nahi", that time I understood that even he doesn't know the actual status. On 23 August also, I booked the same bus and the bus was cancelled. But this time RS Yadav Bus Operator allowed the Bahraich passengers in the bus without confirming the Bahraich status regarding entering the bus in the city, because if would have cancel the tickets of the Bahraich passengers, they had not be able to make money for that route so that's why they allowed us in the bus and in the last moment they informed us about the scenario.
Atlast they taken the Bahraich route after so many arguments with the Bahraich passengers, we entered the city easily without having a single trouble, it means he was lying to us. Also if the bus operator was having any doubt on getting the permission for entering the Bus in Bahraich City, why they have not informed us atleast 1 or 2 hours before the departure time? It shows very unprofessional behaviour from the RS Yadav Travel side. My request is to please look into this matter as this is the complete violation of people safety, especially for the females travelling alone.