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R. S. Yadav Travels — I booked a ticket but passenger can't complete journey

I want my cancelation charge from both busse after today I will not use paytm they fraud with customer

Please support other wise I will report to the consumer foram

I booked a ticket as on 04/03/2018 through paytm in Rs yadav travels the departure time is 8:45pm to 9:00pm on 04/03/2018 and I booked a ticket at 9:25 pm they deduct full amount without carry the customer.

If they have been departure then why open the seat booking option for misguide the users
And second case
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    R.S. Yadav Travels
    Customer Care Service
    Customer satisfaction rating
    3%
    Complaints
    33
    Pending
    0
    Resolved
    1
    R.S. Yadav Travels Phone
    +91 98 9905 6542 (Head Office)
    +91 98 9132 3316 (Lucknow)
    +91 11 2334 9188 (Head Office)
    R.S. Yadav Travels Address
    G-10, Palika Palace, Delhi, Delhi, India - 110001
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