Today i.e. on 13.8.2014, I called the Race Car Helpline at 8.15 PM for replacing the punctured tyre of my car at Timar Pur, Delhi-54. I was told by the Race executive that it would take one hour to attend to my complaint as the Service Van has broken down. He told me that another mechanic would come from Peera Garhi to fix the tyre. When nobody came after one hour, I called the Help line again at 9.30 P.M. The executive told me that the Service vehicle which was to come from Peera Garhi had also broken down and would therefore take some more time to reach at my location. I called up again around 10.00 PM and was explained that the mechanic looking after Timar Pur area is sick and others are held up, so I should wait for some more time. When I asked how long should I wait, the executive expressed his inability to give any time frame. The anti climax came at 10.50 PM when I called again to remind that 3 hours have passed. I was cooly told that no one would now be coming to attend my pending complaint. The Race executive was however considerate enough to promise that the mechanic could be sent next day morning at 10.00 AM! I wonder how these people are allowed to run such fake and funny agencies right in the Capital city. Imagine the plight of people like me who are being befooled and harrassed by such a cheap and cheat Car Helpline called Race. I hope some concerned authorities will surely do something about this. My Race Card membership No. is CC-020200 with validity period from 16.6.2014 to 15.6.2014. Was this information helpful? | 
In continuation of my yesterday night ordeal with the Cheater Co. called RACE Car Helpline, I called the Co. today morning (i.e. on 14.8.2014) at 7.00 AM to check whether my overnight pending complaint could be attended to after 11 good hours. I was promptly promised that the mechanic would reach within 45 mins. Again, when no one turned up for one hour, I called up [protected] at 8.00 AM and enquired whether RACE is a genuine agency or it has merely given a couple of Help line numbers to hoodwink the customers who were made to pay annual membership fee in advance. The Race executive who identified himself as Umesh (previous night it was some Himanshu) was quite unperturbed at my query and told me that the mechanic was on his way to my location and would reach within half an hour. No wonder that the so called mechanic of this fraud company has not shown up till 1.15 PM during the time of my registering the Part-2 of this complaint. I am really shocked at the brazenness of this Car Helpline called RACE. I just shudder to imagine the plight of hundreds of hapless customers who are being left in the lurch at odd locations alongwith ladies and children by this frivolous agency, which is incapable of providing the assistance well within the heart of the city in Delhi at Timar Pur location just few hundred metres away from the Delhi Viswavidyala Metro Station.It is high time that the unscrupulous persons running this fake Car Helpline called RACE are brought to book to save the gullible citizens. Hope the concerned authorities will take note of this complaint to swing into action.