[Resolved] Racold — 3v - 4.5kw pronto new

Brij Bhanushali

from Mumbai, Maharashtra

Address:

504, Parvati Heritage, Opp Ghatkopar Jolly gymkhana, Ghatkopar West., 400086

This is the worst geyser. Because of this geyser light keeps on tripping. Electrician told to change the geyser because of geyser this problem occurs. Whenever i switch on the geyser lights trips automatically.
Now i need to buy new geyser because of this default. Why should we spend because of company's fault.
I hope this complaint gets registered soon & the company gets to know about their 3rd class geyser.

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Aug 12, 2019

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Racold Customer Care's response Dear Brij,

I understand your disappointment and would like to take this opportunity to address your issue. Please inbox your product details, complaint number or registered contact number so that my team can connect with you.

For service related information, call[protected] / [protected] or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

Regards,
Suzane

Verified Support

Jul 09, 2019

Racold Customer Care's response Dear Brij,

I am still awaiting your details. Kindly provide the same so that I can have my team get in touch with you to resolve your issue.

Regards,
Suzane

Verified Support

Jul 12, 2019

Racold Customer Care's response Dear Brij,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any query.

Regards,
Suzane

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Comments

SaiKrishna1524

from Bengaluru, Karnataka

I agree with you...Even I am facing the same problem with the same gyser from Racold! And they are not bother to provide service despite multiple followups made...Very bad products and even more pathetic service from Racold. Truely a third class company and service.

Racold Customer Care's response, Jul 12, 2019

Verified Support

Dear SaiKrishna,

Is there any problem which you are currently facing? Please let me know about the same in detail, so I can have my team address it at the earliest.

Regards,
Suzane

SaiKrishna1524

from Bengaluru, Karnataka

Go and check the complaint number/ref no[protected]. ...Except giving false commitments..RACOLD never really did anything helpful...Pathetic service by RACOLD Support team..Shameless..RACOLD SUCKS

heeraelectricals

from Nagpur, Maharashtra

Damaged Piece

Racold Customer Care's response, Jul 16, 2019

Verified Support

Dear Heera,

I'd like to know your concern in detail. Request you to elaborate on the same to help me assist you accordingly.

Regards,
Dipti

Racold Customer Care's response, Jul 22, 2019

Verified Support

Dear Heera,

I am still awaiting an update from you. Kindly help me with the same as it'll enable me to assist you further.

Regards,
Dipti

Racold Customer Care's response, Jul 30, 2019

Verified Support

Dear Heera,

As I haven't received any update from you, your complaint has been closed from my end. Do get back in case of any query.

Regards,
Dipti