[Resolved] Racold — brand new geyser not working

Alok Sonawane

from Pune, Maharashtra

Address:

SECTOR NO - 29, D Y PATIL COLLEGE ROAD, PCNTDA, RAVET,, UNIT NO - E4, RUNAL'S MIRACLE, PLOT NO - 15/6,, Pune, Maharashtra, 411044

Kindly note i purchased water heater with following details
Model - classico swift
Model no - classico 6h
Dealer - shalimar electricals, nigdi, pune - 44
Product is under warranty.
The geyser is not working right from first day.
I have already spent 600/- for installation and rs 800/- for plumbing material purchase. I have booked complaint with racold call center with complaint number[protected]. I request company to resolve my problem at the earliest. How can brand new geyser which has passed all qc tests be defective?

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Aug 20, 2019

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2019

Racold Customer Care's response Dear Alok,

I completely understand your disappointment and have shared your feedback with my team. They will get in touch with you to resolve your issue. We value your patience in the meantime.

Regards,
Dipti

Verified Support

Jul 16, 2019

Racold Customer Care's response Dear Alok,

I understand that your concern has been addressed. Do let me know if you need any further assistance.

Regards,
Dipti