[Resolved] Racold — brand new geyser not working

 
1 Review
SECTOR NO - 29, D Y PATIL COLLEGE ROAD, PCNTDA, RAVET,, UNIT NO - E4, RUNAL'S MIRACLE, PLOT NO - 15/6,, Pune, Pune District, Maharashtra, India
 Alok Sonawane on Jul 8, 2019
Kindly note i purchased water heater with following details
Model - classico swift
Model no - classico 6h
Dealer - shalimar electricals, nigdi, pune - 44
Product is under warranty.
The geyser is not working right from first day.
I have already spent 600/- for installation and rs 800/- for plumbing material purchase. I have booked complaint with racold call center with complaint number[protected]. I request company to resolve my problem at the earliest. How can brand new geyser which has passed all qc tests be defective?
Complaint marked as Resolved Aug 20, 2019

Complaint Status


[Jul 08, 2019] Racold customer support has been notified about the posted complaint.
Verified Support
Racold Customer Care's response, Jul 12, 2019
Dear Alok,

I completely understand your disappointment and have shared your feedback with my team. They will get in touch with you to resolve your issue. We value your patience in the meantime.

Regards,
Dipti
Verified Support
Racold Customer Care's response, Jul 16, 2019
Dear Alok,

I understand that your concern has been addressed. Do let me know if you need any further assistance.

Regards,
Dipti
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    Racold - brand new geyser not working