[Resolved] Racold — Change of inner drum of geyser(racold) | |||
I purchased a racold geyser in the year october 2010.i was given in writing that inner drum of the geyser has a warranty of 7 years. my geysers inner drum got leaked in the month of january 2017 ie., with in 7 year warranty period. an enginner from racold visited the complaint and assured that the drum would be replaced within 3-4 days. he also took the copy of bill and warranty card which was duly stamped and signed by the dealer. after 15 days when none visited i again lodged a complaint on 05.02.2017 vide complaint no[protected]. again another engineer visited on 10.02.2017 and assured that the drum would be replace soon. however, again none attended nd the drum was not replaced . i lodged a number of complaints on there whatts-app but to no avail. another engineer visited on 21.02.2017 and informed that this model inner drum is not available with the company any more. it is not my fault that the company h as stopped making drums of this model. had company not made me promise of 7 years warranty i might not have purchased this geyser in 2010. thus it is a case of false promise and the coy ought to replace the inner drum of my geyser or provide me with another geyser of equivalent model from the current range manufactured by them. Diwakar joshi B-106 sec-36 Noida mob:[protected] Was this information helpful? | |||
Apr 8, 2017 Complaint marked as Resolved Racold customer support has been notified about the posted complaint. Verified Support Mar 02, 2017 Racold Customer Care's response Dear Diwakar, We completely understand your disappointment and have shared your feedback with our team. They will get in touch with you to resolve your issue. We value your patience in the meantime. Warm Regards, Team Racold Verified Support Mar 06, 2017 Racold Customer Care's response Dear Diwakar, We understand that your concern has been addressed. Do let us know for any further assistance. Warm Regards, Team Racold | |||
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