[Resolved]  Racold — Change of inner drum of geyser(racold)

Address:New Delhi, Delhi

I purchased a racold geyser in the year october 2010.i was given in writing that inner drum of the geyser has a warranty of 7 years. my geysers inner drum got leaked in the month of january 2017 ie., with in 7 year warranty period. an enginner from racold visited the complaint and assured that the drum would be replaced within 3-4 days. he also took the copy of bill and warranty card which was duly stamped and signed by the dealer. after 15 days when none visited i again lodged a complaint on 05.02.2017 vide complaint no[protected]. again another engineer visited on 10.02.2017 and assured that the drum would be replace soon. however, again none attended nd the drum was not replaced . i lodged a number of complaints on there whatts-app but to no avail. another engineer visited on 21.02.2017 and informed that this model inner drum is not available with the company any more. it is not my fault that the company h as stopped making drums of this model. had company not made me promise of 7 years warranty i might not have purchased this geyser in 2010. thus it is a case of false promise and the coy ought to replace the inner drum of my geyser or provide me with another geyser of equivalent model from the current range manufactured by them.

Diwakar joshi
B-106 sec-36 Noida
mob:[protected]
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Apr 8, 2017
Complaint marked as Resolved 
Racold customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2017
Racold Customer Care's response
Dear Diwakar,

We completely understand your disappointment and have shared your feedback with our team. They will get in touch with you to resolve your issue. We value your patience in the meantime.

Warm Regards,
Team Racold
Verified Support
Mar 06, 2017
Racold Customer Care's response
Dear Diwakar,

We understand that your concern has been addressed. Do let us know for any further assistance.

Warm Regards,
Team Racold
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