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Water Heaters & Geysers
Racold

[Resolved]  Racold — Delayed service

Address:380015

We filed a complaint on the 25th November. The Service guy came within 2-3 days and said the element is not working and he will have to get a new one. He said he will get a new element withing 2-3days and fix the geyser. Its been over 2 weeks now and when we call the service center they say that the element is coming from pune and they dont have it in stock.

Customer complaint number : [protected]

Please get it resolved ASAP!
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Jan 22, 2017
Complaint marked as Resolved 
Racold customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2016
Racold Customer Care's response Dear Apurva,

We are still awaiting your details. Kindly share the same as this will help us resolve your issue at the earliest.

For service related information call[protected] or register your complaint online by visiting www.racold.com in 3 simple steps

1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain

Warm Regards,
Team Racold
Verified Support
Dec 19, 2016
Racold Customer Care's response Dear Apurva,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Warm Regards,
Team Racold
Complaint comments 
1 Comment

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Comments

September purchased Recold water heater leaking and shocking requesting for service for the last 20 days no technician attend to my house great regret R G Venkata Reddy Bangalore [protected]
Reply
Racold Customer Care's response, Jan 10, 2017
Verified Support
Dear R G Venkata Reddy,

We're concerned about this and have shared your details with our concerned team. They will help you with the same soon.

Warm regards,
Team Racold
Racold Customer Care's response, Jan 27, 2017
Verified Support
Dear R G Venkata Reddy,

We understand that your concern has been addressed. Do let us know for any further assistance.

Warm regards,
Team Racold

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    Gat No : 264/265/374/376, Chakan-Talegaon Road, Chakan, Maharashtra, India - 410501
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