[Resolved]  Racold — electric water geyser

From: customer care india
Subject: re: pltsp, 70... Pltsp 1205 283
Date: 27 august 2019 at 8:52:26 pm ist
To: amol tope
Cc: ". Rajashree tope"

Dear sir/madam,

Your inconvenience is highly regretted. We have forwarded your complaint details to the concern team and it should be resolved on priority. You shall soon be contacted by the service center team.

Thanks,
Racold customer care.
Ph[protected]/[protected]
Whats app: [protected]
Email: customer. [protected]@racold.com

From: amol tope [[protected]@gmail.com]
Sent: 27 august 2019 18:53
To: customer care india
Cc:. Rajashree tope
Subject: re: pltsp, 70... Pltsp 1205 283

Please note this complain is still open!
Yesterday your person checked the gyser and mentioned that the gyser repairs at the workshop and he will arrange to pick it up today (Aug 27th).
Today the same person turned up saying that he cannot carry it alone and that he will visit tomorrow.

Do not understand, why such delay in servicing the machine!

Please instruct your technician to attend the same tomorrow and get the service work started.

Thanks!

Amol t tope
[protected]
On 23-aug-2019, at 12:33 pm, customer care india wrote:

Dear sir/madam,

Thank you for contacting racold.
Our representative will soon contact you.
Kindly provide following data if you have not mentioned in your mail.
Name:
Contact number:
Detailed address:
Nearest landmark:
Pincode:
Warranty/out of warranty:
Product type: solar/electric water heater/gas geyser/heat pump:
Product name (Model) & capacity:
Problem/issue:

Thanks,
Racold customer care.
Ph[protected]/[protected]
Whats app: [protected]
Email: customer. [protected]@racold.com

From: amol tope [[protected]@gmail.com]
Sent: 23 august 2019 11:57
To: customer care india
Subject: pltsp, 70... Pltsp 1205 283

Dear sir / madam,

Request you to depute your service technician to attend to the leakage problem. Unable to use the gyser until the league is stopped.
Thanks!

Amol t tope
Q7, prathamesh chs
Twin tower lane,
Off veer savarkar marg,
Prabhadevi,
Mumbai 400025