[Resolved]  Racold — Electric water heater electric part damage

Address:Jhabua, Madhya Pradesh, 457779
Website:Dont know

Sir/Madam i have to complaint about service that at my home elctric water heater some electric part has damage and heater is not working and i had give all information to my dealer at 28/012017 now the date is 26/04/2017 so i had to say that is service you gave your customer i take to him he told me i complain to company and company is not give part so how can i give you part in your and dealer between we customer have to suffer please give a part argent
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Jun 5, 2017
Complaint marked as Resolved 
Racold customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2017
Racold Customer Care's response
Dear Jaicky,

We understand your disappointment and would like to take this opportunity to address the same. Please share your complaint number and our team will get in touch with you shortly.

For service related information call[protected] or register your complaint online by visiting www.racold.com in 3 simple steps

1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain

Warm Regards,
Team Racold
Verified Support
May 02, 2017
Racold Customer Care's response
Dear Jaicky,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

For service related information call[protected] or register your complaint online by visiting www.racold.com in 3 simple steps

1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain

Warm Regards,
Team Racold
Verified Support
May 04, 2017
Racold Customer Care's response
Dear Jaicky,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Warm Regards,
Team Racold
Complaint comments 

Comments

My Complaint no. is[protected] registered with Racold on 20th May 2017 and is unattended.
Racold Customer Care's response, Jun 21, 2017
Verified Support
Dear Yelgar,

We care about our customers and have made a note of your issue. We’ve shared your details with the relevant team and they will connect with you shortly. Appreciate your patience in the meantime.

Warm Regards,
Team Racold
Racold Customer Care's response, Jun 23, 2017
Verified Support
Dear Yelgar,

Our team tried contacting you but couldn't get through. They've sent an SMS to you, request you to check and revert on the same for further process.

Warm Regards,
Team Racold

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