[Resolved] Racold — faulty geyser within 1 month

Sunilpatnaik

from Bengaluru, Karnataka

Address:

560048

Hi team,

This is the worst geysir and geysir service i ever received. Nobody has responded or replaced the geysir till now.

I have kid and we are suffering...

Racold complaint no[protected].
Not resolved. Since it is under warranty, these guys don't want to resolve as it will not fetch any service charges for them.

Such a shame for a brand.

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Sep 15, 2018

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2018

Racold Customer Care's response Dear Sunil,

Sorry for the inconvenience you've faced. I have noted down your details and have escalated your issue to the concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.

Regards,
Kapil

Verified Support

Aug 13, 2018

Racold Customer Care's response Dear Sunil,

I have received a feedback from my team that your issue has been resolved. I hope you’re satisfied with the resolution. You may write back to us for any further assistance. Please do share your valuable feedback with us as it will help us to serve you better.

Regards,
Kapil

Aug 16, 2018

Updated by Sunilpatnaik Resolved after numerous follow ups.

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Comments

Saumya Goyal

from Dehra Dun, Uttarakhand

Not getting the job done
Not responding
Non availability of a basic component like the Element of a geyser
Highly unprofessional

Racold Customer Care's response, Aug 14, 2018

Verified Support

Dear Saumya,

I would like to assist you with your concern. Please share your product details, complaint number or registered contact number so that my team can get in touch with you.

For service related information, call 1860 425 2288 / 8600256000 or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on 9422600140 / 9243700100 or email us at customer.care@racold.com

Regards,
Dipti

Racold Customer Care's response, Aug 17, 2018

Verified Support

Dear Saumya,

I am yet to receive your details. Please share the same and I will quickly look into your issue.

Regards,
Dipti

Racold Customer Care's response, Aug 20, 2018

Verified Support

Dear Saumya,

As I haven't received your details. Your concern has been closed from our end. Do get back to us in case of any query.

Regards,
Dipti

Dharam Veer Sing

My Complaint number is:[protected]

Dear Team,

I bought a geyser through flipkart and it's been more than 10 days however nobuddy came to install the geyser. I have tried multiple time on different helpline numbers which never get connected to any representative. I have logged a complaint through watsapp number as well.

I never expected this kind of response from racold, request you to please refund my money and help me in returning the product cause as per flipkart there is timeline to return the product.

Complaint Details:-

Name: Dharam Veer Singh

Contact Number:

Detail Address: A-13, CHETAN APPARTMENT, AYA NAGAR, NEAR SARVODAYA SCHOOL, NEW DELHI - 110047

Warranty/Out of Warranty: Warranty

Product Type: Electric water geyser

Product Name (Model) : AN 25 LUX 2KW WH

Capacity: 25 Litres

Problem/Issue: Installation

Email Id:

Thanks & Regards,
Dharam Veer Singh