[Resolved]  Racold — gas geyser - racold not working

I had purchased gas geyser last year. The same is not working at present. Initially i contacted dealer and he informed me that since it is under warranty period, i need to lodge a complaint with customer care. I contacted customer care on 25th and lodged a complaint. After waiting for two days, ivonce again raised a complaint through whatsapp. Still the problem is not resolved.
Complaint no.[protected]
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Feb 10, 2020
Complaint marked as Resolved 
Racold customer support has been notified about the posted complaint.
Dec 31, 2019
Updated by rp_21
This is not the solution. No one is responding and only passing the ball from one person to other. The complaint should not be closed till Geyser is functioning.
Verified Support
Jan 03, 2020
Racold Customer Care's response
Dear Customer,

Thank you for reaching out to us. I have informed my team about your concern. They will call you back at the earliest for further assistance.

Regards,
Dipti
Verified Support
Jan 10, 2020
Racold Customer Care's response
Dear Customer,

I understand that your concern has been addressed. Do let me know if you need any further assistance. Have a great day ahead!

Regards,
Dipti
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