[Resolved] Racold — Geyser is not working and complaint pending since 12 nov 2016

Sudha Nan

from Vellore, Tamil Nadu

Address:

500059

We have complained regarding issues with geyser on nov 11th 2016. Your technician visited and said itz fine and closed the complaint. 12th we have reopned the complaint and customer care donot respond properly everytime we call they say we are talking to sr. Technician and he will come today. We dont understand how long will it take to respond to a request. When we call technician on his number he talks very rude. Is this the way you treat the customers. Neither your customer care nor technician responds politely.
We are highly dissappointed with you are so called service.
Plz look into the issue and respond asap.

Complaint number-s10326273
Hyderabad

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Jan 7, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2016

Racold Customer Care's response Dear Customer,

Sorry for the inconvenience you have faced. The complaint number shared by you is incorrect. Kindly share your correct complaint number along with your registered contact number to help us further expedite the process.

Warm Regards,
Team Racold

Verified Support

Nov 28, 2016

Racold Customer Care's response Dear Sudha,

We are still awaiting your details. Kindly share the same as this will help us resolve your issue at the earliest.

Warm Regards,
Team Racold

Verified Support

Nov 30, 2016

Racold Customer Care's response Dear Sudha,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query. We will be glad to assist you.

Warm Regards,
Team Racold