[Resolved] Racold — Geyser serial no-al[protected]

jayenderiyer

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560062
Website:	www.racold.com

Hi

2 weeks back i was purchased racold eswh-25v serial no-al[protected] geyser from croma store jp nagar bangalore. Croma said that racold will come and do the installation but no response from racold. We have got a call from service person and he asked 1000 rs for the installation but croma told us installation free and hose pipe available inside the box. We called local plumber and we have paid 2200 for the installation and accessories. I never suggest anyone to buy racold geyser. Poor service.

Was this information helpful?

No (0)

Yes (0)

Feb 27, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2017

Racold Customer Care's response Dear Jayender,

We completely understand your disappointment and have shared your feedback with our team. They will get in touch with you to resolve your issue. We value your patience in the meantime.

Warm Regards,
Team Racold

Verified Support

Jan 27, 2017

Racold Customer Care's response Dear Jayender,

We would like to inform you that the installation is not free for your unit. Also, we usually do not supply pipes inside the box, hence you may contact Croma for any further concern with regard to this. Appreciate your understanding.

Warm Regards,
Team Racold