Racold — MALFUNCTIONING

Address:

Jaipur, Rajasthan

I HAVE PURCHASED TWO RACOLD GEYSER FROM A AUTHORISED SHOP IN JAYANTI MARKET ON 19/10/14.THE SHOPKEEPER PERSON CAME AND INSTALLED THE SAME AND ALL INSTALLATION COST WAS PAID BY ME.AFTER 15 DAYS LATER IN ONE OF THE GEYSER I FOUND INDICATOR LIGHT IS NOT WORKING BUT WATER WAS HEATING. AFTER 15 DAYS I FOUND WATER WAS NOT HEATING SO I LODGED A COMPLAIN ON 5 DEC WITH COMPLAIN NO.EN1057508 AND ONE PERSON CAME AND HE CHECKED AND CORRECTED BUT AGAIN AFTER TWO DAYS SAME PROBLEM OCCURRED AND I CALLED SAME PERSON AND AGAIN HE DID THE SAME THING.AGAIN IN JANUARY BOTH INDICATOR LIGHT STOPPED WORKING BUT WATER WAS HEATING AND AGAIN IN THE MONTH OF MARCH IT STOPPED HEATING WATER ALSO AND I LODGED COMPLAIN ON 2ND APRIL IN CUSTOMER CARE WITH COMPLAIN NO.EN139507 AND TOLD CUSTOMER CARE EXECUTIVE REPEATEDLY I AM GETTING PROBLEM WITH THIS GEYSER AND REQUESTED THEM TO REPLACE AS I AM ALSO GETTING PROBLEM WITH THIS GEYSER THEN CUSTOMER CARE EXECUTIVE TOLD THEY ARE SENDING SENIOR TECHNICIAN AND IF AGAIN PROBLEM OCCURRED THEY WILL REPLACE. BUT TECHNICIAN CAME AND HE CHECKED AND CORRECTED BUT AGAIN SAME PROBLEM BOTHE INDICATOR IS NOT WORKING. BUT THE COMPANY STILL NOT BOTHERED TO REPLACE THE GEYSER. SO REQUESTING YOU TO TAKE UP THE MATTER WITH RACOLD.