[Resolved] Racold — No feed back on status of my complaint No.[protected] dtd, 13.5.17. Most urgent.

Ramvas

from Valpoy, Goa

Address:

403002

Complaint was lodged regarding a leaking Racold Geyser with your customer care. Technician came within 24 hrs.& detected the leak in the tank & said that he will give report to service centre. No action/ communication from service centre. I phoned & enquired. One Mr. Atul said that he has not got report from technician & on enquiry he will let me know. No communication . I do not get his line most of the time. I talked to your customer care 5 times. Everytime reply is - job in progress. I asked them what is the progress stage. They say that they do not come to know about it, only service centre can say. If you have such a irresponsible service centre, how customer can know. After failing to get results from verbal communication I decided to put this in writing so as you to take prompt action. U.R. SHENOY. GOA

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Jul 14, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

Racold Customer Care's response Dear Ramvas,

Sorry for the inconvenience you have faced. We have noted down your details and have escalated your issue to our concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.

Warm Regards,
Team Racold

Verified Support

Jun 13, 2017

Racold Customer Care's response Dear Ramvas,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Racold