Racold — no response or service from racold

Address:Ariston Thermo India Private Limited, CIN- U31900PN2016FTC165930 2nd Floor, Eastern Wing, Nyati Unitree, Nagar Road, Yerwada, Pune- 411006 Phone: 020-67409900 Fax: 02135 674850/674851 Email: [email protected], Nellore, Andhra Pradesh, 524003
Website:www.racold.com

I have purchased from a racold electric geezer in october 2018 after six months it has stopped performing and giving me so many troubles. As its still under warranty, i have raised the service request with racold service and i have been following up since then with them. Initially they said the service agent will come fix it with in 48 hours but now it's been more than a month but no body came to fix it despite multiple follow ups.
Racold is not even providing any contact information to me despite of requesting multiple times. Every time they are just saying our techncian will contact which never happened till now!. So i want to bring this to your attention. Below is the complaint number from racold. Re: issue with gyser - ref no[protected].
Earlier they were atleast responding to me via email (Their customer care number is hardly reachable and chargable @rs.2 per min even for call waiting also which is very bad). Though all the promises made by them were proved are false and they failed each and every time and are unable to stick to their words as they never approached me till now!

So i want to bring this to your attention. Kindly help me to get the issue fixed.
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Racold customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2019
Racold Customer Care's response
Dear SaiKrishna,

I understand your disappointment and would like to take this opportunity to address your issue. Please share your product details, complaint number or registered contact number so that my team can connect with you.

For service related information, call[protected] / [protected] or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

Regards,
Suzane
Jun 27, 2019
Updated by SaiKrishna1524
HI,

ALL THESE DETAILS ARE SHARED WITH YOUR TEAM via email MORE THAN A MONTH BACK.
COMPLAINT REF NO:[protected]. This was again mentioned in the issue description already.
YOUR TEAM NEVER CONTACTED.PLEASE STOP MAKING FALSE PROMISES AND I AM BORED OF HEARING THE SAME false promises from Racold AGAIN AND AGAIN!

Regards,
Sai
Verified Support
Jun 27, 2019
Racold Customer Care's response
Dear SaiKrishna,

We have responded to your concern via Facebook and shall take it forward from there.

Regards,
Suzane
Jun 28, 2019
Updated by SaiKrishna1524
YOUR RESPONSE IS OF NO USE UNLESS THE ISSUE IS FIXED, ITS BEEN ALMOST TWO MONTHS AND YOU NEVER REALLY TRIED TO PROVIDE ANY RESOLUTION.
Jun 28, 2019
Updated by SaiKrishna1524
I WAS PROMISED THAT IT WILL ADDRESSED IN 48 HOURS WHEN I INITIALLY RASIED THE CONCERN WITH YOUR SUPPORT, ITS BEEN MORE THAN A MONTH AND YOU ARE STILL KEEP LYING BY GIVING FALSE STATEMENTS WITH OUT ANY REAL COMMITMENT.
Aug 16, 2019
Updated by SaiKrishna1524
Still no resolution even after 2 months posting to the complaint . VERY PATHETIC AND IRRESPONSIBLE FROM RACOLD. please stop showing DONT CARE ATTITUDE.
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