[Resolved] Racold — Racold pronto neo 6 litre drum defective piece

prak1983

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600043
Website:	Consumer complaint

I had raised a couplaint against my Racold water heater 2 months back. The racold technician identified the issue and mentioned the drum of the heater is a defective piece and said it's under warranty. I sent the invoice copy as well to the sairam enterprises in Chennai who handles customer service for racold. So far I tried to call more than 300 times to track down for closure by speaking to racold service manager and executive. All of them are telling it will be replaced soon but they are really bluffnge.wasting my time and energy. I got fed up of the customer service for the defective piece.

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Apr 10, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

Racold Customer Care's response Dear Customer (prak1983),

We understand your disappointment and would like to take this opportunity to address the same. Please share your complaint number and our team will get in touch with you shortly.

For service related information call[protected] or register your complaint online by visiting www.racold.com in 3 simple steps

1. Go to SERVICE HUB, 2. Click on Services, 3. Click on Post a Complain

Warm Regards,
Team Racold

Verified Support

Mar 08, 2017

Racold Customer Care's response Dear Customer (prak1983),

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Warm Regards,
Team Racold

Verified Support

Mar 10, 2017

Racold Customer Care's response Dear Customer (prak1983),

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Warm Regards,
Team Racold