[Resolved] Racold — water heater not working

Ankur803

from Delhi, Delhi

Address:

Jaipur, Rajasthan, 302018

I purchased 2 units of water heater around 1 and half year ago.
In one unit, main switch is working (Electricity is coming on socket) but the power light is not coming in water heater.
In other unit, the main switch shuts off automatically after switching it on and its always random, sometimes it shuts off after 10 seconds and sometimes 2 minutes.
I don't have the copy of invoice with me right now but it is available at my place.
Regards
Ankur mittal
Contact no. [protected]

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Apr 15, 2018

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2018

Racold Customer Care's response Dear Ankur,

I would like to assist you with your concern. Please share your complaint number so that my team can get in touch with you.

For service related information, call[protected] / [protected] or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com

Regards,
Kapil

Verified Support

Mar 08, 2018

Racold Customer Care's response Dear Ankur,

I am still awaiting your details. Please share the same so that our team can connect with you ASAP to assist you further.

Regards,
Kapil

Verified Support

Mar 12, 2018

Racold Customer Care's response Dear Ankur,

As I haven't received your details. Your concern has been closed from our end. Do get back to us in case of any query.

Regards,
Kapil