[Resolved] Racold — water heater problem - not yet resolved | |||
This is the worst geysir and geysir service i ever received. Nobody has responded or replaced the geysir till now. That technician call ed us and asked about problem, he said he will come. but i was waiting for 2 days he didnt even come. If we call he is telling will come by next sunday. I bought this water heater past 3 months back. Its very worst product. they are not ready to resolve the problem. Not resolved. Since it is under warranty, these guys don't want to resolve as it will not fetch any service charges for them. If i call customer care they are not ready to respond for the issue . Simply telling will resolve and etc .. Was this information helpful? | |||
Oct 24, 2018 Complaint marked as Resolved Racold customer support has been notified about the posted complaint. Verified Support Sep 05, 2018 Racold Customer Care's response Dear Uthayadurga, I understand your disappointment and would like to take this opportunity to address your issue. Please share your product details, complaint number or registered contact number so that my team can connect with you. For service related information, call[protected] / [protected] or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com Regards, Suzane Verified Support Sep 07, 2018 Racold Customer Care's response Dear Uthayadurga, I am yet to receive your details. Please share the same and I will quickly look into your issue. Regards, Suzane Verified Support Sep 10, 2018 Racold Customer Care's response Dear Uthayadurga, As I haven't received your details. Your concern has been closed from our end. Do get back to us in case of any query. Regards, Suzane Sep 17, 2018 Updated by Uthayadurga What your are expecting from me ? See below how many times i called for your customer service. Got 90rs bill for that toll free number . But till now i didnt get proper response from your end. Check your JP nagar, Bangalore service center . Technician name : Kumar . Very talent guy . because he is not even entered my house, but he told my house circuit connection is wrong, that is why its not working. If you buy new one also it wont work like that . then how it was working past 3 months ? This is how your technicians are working. They dont even open geyser. Take your product and refund my amount . 3.VAS 3.a premium number 1 25-Aug-2018 12:38:21 [protected] 126 6.00 2 26-Aug-2018 13:46:42 [protected] 52 2.00 3 01-Sep-2018 08:34:42 [protected] 157 6.00 4 01-Sep-2018 09:00:41 [protected] 298 10.00 5 02-Sep-2018 11:49:20 [protected] 251 10.00 6 02-Sep-2018 12:52:51 [protected] 251 10.00 7 02-Sep-2018 12:57:15 [protected] 211 8.00 8 02-Sep-2018 13:11:54 [protected] 251 10.00 9 02-Sep-2018 13:16:18 [protected] 15 2.00 10 02-Sep-2018 13:17:55 [protected] 182 8.00 11 04-Sep-2018 08:28:33 [protected] 19  Verified Support Sep 21, 2018 Racold Customer Care's response Dear Uthayadurga, I'am unable to view your details as it is protected, request you to share the same via message and I will quickly look into your issue. Regards, Suzane | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
350
Pending
0
Resolved
201
View all 350 Racold reviews & complaints
+91 21 3567 4700
Gat No : 264/265/374/376, Chakan-Talegaon Road, Chakan, Maharashtra, India - 410501
View all Racold contact information
I have noted down your details and have escalated your issue to the concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.
Regards,
Dipti
A representative from my team tried contacting you but couldn't through. I have dropped in an SMS with the POC details where you can connect with my team for any further queries.
Regards,
Dipti
I have received a feedback from my team that your issue has been resolved. I hope you’re satisfied with the resolution. You may write back to us for any further assistance. Please do share your valuable feedback with us as it will help us to serve you better.
Regards,
Dipti