Railrestro — food order was not delivered and no refund is done till date

Address:

D8-subhashree woods, pimple sudhgar, Pune, Maharashtra, 411027

I have order a meal via rail resto from deeplaxmi caterers
It was not delivered to us and since payment was done, we have called and spoke to customer care on rail restro, i was told that refund will be done but till date no refund is process and on 10/12/2019 i recevied a mail with the invoice of bill.
I want to request and want action to be taken on the same.
My order detail are below
Bill to: pallavi patel e-catering order number: 34770552 date of booking: [protected] date of delivery: [protected] train number : 82654 coach number: b4 seat number: 27 station: panvel (Pnvl) processed by: rail restro