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Railways — behaviour of person working at cloak room at cstm

When we were keeping our luggage at the cloakroom at chatrapati shivaji maharaj terminus, on 29th november at around 5, the person working there was very rude and manner less. He had no respect and even though we were calm, for no reason he yelled at us and behaved very badly. Please take this into account and take action against this as we could not do anything at that time because we ad to keep our luggage and there was no one to complain about that.
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We are traveling from Amritsar to New Delhi on Swarn shatabdi express, train no. 12030.
The toilets are stinking at the starting station itself.

The toilets cleanliness should be made a compulsary part of Swach Bharat Abhiyan.

Please get the toilets cleaned on priority.

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