Railyatri — customer care

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Rail yatri has indeed become hopeless.
The customer care no[protected] is not responded for inordinately long periods, i have held till 21 mins on one occasion with my position as no 1 as announced by automated voice.
The agents just do not listen, are rude very enough if connected.
If connected to agent, the calls are kept on hold for inordinately long period again and / or disconnected by them and the ordeal again starts of connecting to an agent.