Railyatri — my refund in railyatri

I have booked tatkal ticket and paid money to railyatri on 13 sep and ticket not booked, however refund of 856 is not received yet.
When i dialed toll free nr of [protected], no response or immediately call disconnected and drop an email to rail yatri, they automatically closing the ticket and referring to contact above toll free nr.
Put a lot of effort to get my money back to my bank account.
My order nr is 1576175 booked on 13 sep.
Please reach out to me [protected] for further details.