Rajdhani / Yamuna Power [Bses] — BSES payment failed amount deducted, but amount not returned back in my account

Address:E1-E2 okhla vihar, jamia nagar, new delhi

I paid BSES bill through BSES application, transaction got failed but amount deducted through ICICI debit card.

As bill was not paid i pay bill again through paytm. This time again amount deducted from account and BSES bill also paid.

I waited 3 days for getting my failed transaction amount from first time transation to return back my amount into my account.

But still my first deducted 2460 ruppes not retured back

Below is the transation detail from icici account which need to be returned back.

Trasaction date: 04 August 2021

Trnsaction refrence:
IIN/I-Debit/Electricity /[protected]/[protected]/

Transaction amount:2460
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Rajdhani / Yamuna Power [BSES ] customer support has been notified about the posted complaint.
Aug 07, 2021
Updated by Tauqueer Hussain
Why Complaint marked resolved without any assistance?
Aug 11, 2021
Updated by Tauqueer Hussain
Still waiting for update on my complaint
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    Rajdhani / Yamuna Power [BSES ] Phone
    +91 11 3009 9999
    Rajdhani / Yamuna Power [BSES ] Address
    Substation Bldng, Near Town Hall, New Delhi, India - 110006
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