[Resolved] Rajdhani / Yamuna Power [Bses] — CA NO.[protected]Wrong energy consumption bill
BSES yamuna bill dated 18/05/2021 for the period of[protected] to[protected] they charged for 138 units (the actual unit was 180) since lock down they were unable to take the meter reading. When I received the bill dated 20.06.2021 for the period of[protected] to[protected] they charged for 375 units, i.e., again they charged for May month.
If they have taken the energy consumption units for 2 months, they have to provide the subsidy also for 2 months. However, they provided only one month subsidy to me and asked to pay Rs.1440/-.
According to the bill for the M/o June the actual consumed units are 237 units for 33 days, i.e.; 375 (total units for 54 days)-138 (may month units)=237 units. Delhi govt provides subsidy for each month and the BSES should circulate the bill for every month.
I tried to upload my meter reading through mobile app in the month of May and June, however, their software was not working, still it has some problem. Their customer care executive is unable to resolve the issue on call.
Hope I make you understand well.
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Jul 26, 2021Complaint marked as Resolved
https://www.bsesdelhi.com/. The issue is not resolved yet. As soon as I had submitted the online complaint, I received the message that the issue is resolved. How is it possible? Please clarify
Rajdhani / Yamuna Power [BSES ] customer support has been notified about the posted complaint.
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