Rajdhani / Yamuna Power [Bses] — New Meter Connection applied but their staff not supporting and clearing the documents for bribe

Dear Madam,

I want to withdraw your kind attention on below matter.
I have applied for a new meter connection through cyber café near me on
7-Dec-22. After that I waited more than 15 days. Then I called the
customer care toll free number to know the status. They told me that the
GPA docs deficiency. I cleared the GPA docs deficiency on 25th Dec-22.
Then JE Mr. Kumod has visited his contact no is ([protected]) my home for
site visit and verification on 28-Dec-22.
After the site visit, again I got the deficiency information through SMS
on another 3 topics (details attached).
I have cleared the all 3 deficiency on 3rd Jan-23 before 10:30 am through
cyber café.

Now from 3rd Jan-23 every day I am calling to toll free number - 19123 to
know the status from this No -[protected] they are saying same statement
"that uploaded documents against deficiency is not verified and its under
process".

to know the exact status i visited the division office on 9-Jan-23.
Counter No - 2 Mr. Gopal has checked the Service order number and taken
the printout of documents and said to upload the test report on counter no
- 3 i have given the test report to counter number 3, and the counter
executive has uploaded the scan copy of test report.

they have prepared the set of documents and told that we will process
after the JE signature.

i have called to JE Mr. Kumod he told that i am on site visit tomorrow i
will visit the office and if the counter people remind me then I will sign
the documents otherwise I will forget.
i requested him sir can i came to you with the documents for signature.
he told ok come with the 0 dues bill copy of existing meter at ground
floor.
i taken the copy and gone to 10 km far away from the division office met
with JE. He has seen all documents and mentioned the remark and forget to
sign the documents.

I came to division office again they people said that JE has not signed
the documents only give the ok remark.

I said that people. I consumer it is your internal office work it's not my
duty to run behind each person and submit the documents on counter number
- 2 Mr. Gopal.

again i visited on 11th Jan-23 the concern JE has signed my documents and cleared the same. and the verified documents has been uploaded on their system for process. but he told me due to application has been completed the 35 days. there is 50 - 50 chances to get install the meter. it may cancel also. for final status wait for 3 to 4 days.

they are giving the hints about the possiblities of the cancellation. So that I scare and find broker and come through him by paying some bribe. after that all issues will be clear and work to be done without any issue.

Know i would like to request you. kindly push my new meter connection
request. I cannot run behind BSES staff.

Following documents, I have uploaded on 3rd Jan-23 against deficiency.

1. Address rectification deed.
2. Test report.
3. payment details against the dues of existing meter CA No[protected]

Applicant Name - Shanti Devi
Address - RZ - S - 141/4 Nihal Vihar, 50 feet Road near Hanuman mandir,
Sunday Bazar chowk.
Serice Order No - ONNGL[protected]
Application date - 7-Dec-22
Division office - Nangloi, Guru harkishan Nagar Paschim vihar