Rajdhani / Yamuna Power [Bses] — regarding name change in bill

Address:

B-33 Vikas Nagar extension, SHUKAR BAZAAR ROAD, New Delhi, Delhi, 110058

I had booked name change application on 9 september through bses application, my appointment fixed on 12 sep. And i paid my bill on 11 sep. Through online transaction. Executive came at our residence of bses and i gave him chain of power of attorney from 2009. Today i went to bses digi seva kendra dashrathpuri, they closed my application and said u have unregistered papers. Bses not even informed me about that.
My order no. Is — [protected]
Another order no. — [protected]
I want to complain about irresponsible behaviour of bses employees.. Kindly resolve my issue