Rajiv Gandhi Proudyogiki Vishwavidyalaya [RGPV] — haven't received my bachelor's degree in ec yet from rgpv and waiting for 3 years

Address:

Bhopal

I completed my bachelor's degree in ec in 2017 and applied for the degree 2+1/2 years ago.
I haven't received my bachelor's degree from rgpv while one of my classmates living nearby my home received it 1 year ago,
Confirmed to have seen degree under my name in the courier boy's parcel who delivered her the degree.
The main problem is that i didn't even received any call or text message regarding address confirmation or dispatchment of the degree.