Rajiv Gandhi Proudyogiki Vishwavidyalaya [RGPV] — no proper tracking facility for applied degree/ not able to communicate in department.

I have applied for my degree on 17/01/2019.

On the RGPV website they have mentioned two numbers:

[protected] Always busy tone/ not picking the call.

[protected] Guy is saying number belongs to examination department.
try above number for any degree related concern.

Two Concerns:

1.How student will able to track their degree(any tracking numbers they are not providing).
I need my degree as soon as possible. But they are responding . Not even confirmation mail.
2. If that numbers[protected] belongs to examination department, then why they have not updated the number on portal.

They are very rude while talking and not even proper response. They should provide shipment track facility. So that we don't need call them .