Rak Ceramics India — crack in rak commode

Address:PERUMBALLY, Kozhikode, Kerala, 673586

Dear sir,

It's really painful to complaint regarding cracks in rak commode that i purchased from local dealer at thamarassery, calicut. I bought the same for my residence almost 6 years back. About 3 years back there was leakage of water from cistern which i complained and got replaced through the dealer. Later we observed cracks in the commode about 3 years back which was informed to the dealer. But that dealer was not dealing with rak products then. Nevertheless they informed rak and as per that a person from the company visited my residence and took some pictures as well. I am sorry to say, no response recieved till date. Now the cracks have extended to almost every side of the commode and i fear will collapse one day.
I am looking for an immediate response in this regard. My contact number is [protected]

Warm regards
Anup kumar n b
+3 photos
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RAK Ceramics India customer support has been notified about the posted complaint.
Oct 08, 2019
Updated by enbeeanup
As per the current status, the complaint was forwarded to customer support on 30th September. Today is 8th October and I have not yet received even a courtesy call from RAK
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