Rak Ceramics India — rak wall hung water closet compact cracked.

2 Reviews
ASHEERWAD, Dasaradha nagar, olavakkod, palakkad, Palakkad, Kerala, India
 drvivekvaidyanathan on Apr 6, 2019
This is a grievance regarding the watercloset of the model - rak wall hung compact with tank which was purchased from perumalil trading company, an authorised dealer of rak ceramics in palakkad. I had purchased 4 water closets, 3 of which were cream colored 9 years ago and installed. But all the 3 tanks and the water closets cracked after 5 years o[censored]sage, there are multiple cracks and water started leakage from the tank, the closets too have multiple cracks. We had contacted the dealers immediately and the response they gave are very unprofessional. They said that the complaint cannot be rectified as the warranty period was expired or some other reasons every time they were approached. But at the time of purchase they had told that there wont be any complaint and warranty was for 10 years or lifelong replacement. We have all the original bills of purchase and details which i can send you after knowing the company response. On seeing, it looks like that it is a manufacturing defect. So request you to replace it free of cost. Pls give a clear explanation about the same. Waiting for a positive response.

Complaint Status

[Apr 07, 2019] RAK Ceramics India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0


I am from ernakulam district of Kerala state.I have purchased 4 wash basins 4 years back.3 white colour and one ivory colour. After some two years some cracks started in the 3 white wash basins and now it is spreaded. The ivory wash basin is ok, no cracks are there.So do the needful to get it replaced.

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    +91 22 6520 5854
    +91 22 2660 5705
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    325, Dheeraj Heritage, Junction of Milan Way, S.V. Road, Santacruz (West), Mumbai, Maharashtra, India - 400054
    Rak Ceramics India - rak wall hung water closet compact cracked.