Rak Ceramics India — rak wall hung water closet compact cracked.

Address:

ASHEERWAD, Dasaradha nagar, olavakkod, palakkad, Palakkad, Kerala, 678002

Hello,
This is a grievance regarding the watercloset of the model - rak wall hung compact with tank which was purchased from perumalil trading company, an authorised dealer of rak ceramics in palakkad. I had purchased 4 water closets, 3 of which were cream colored 9 years ago and installed. But all the 3 tanks and the water closets cracked after 5 years o[censored]sage, there are multiple cracks and water started leakage from the tank, the closets too have multiple cracks. We had contacted the dealers immediately and the response they gave are very unprofessional. They said that the complaint cannot be rectified as the warranty period was expired or some other reasons every time they were approached. But at the time of purchase they had told that there wont be any complaint and warranty was for 10 years or lifelong replacement. We have all the original bills of purchase and details which i can send you after knowing the company response. On seeing, it looks like that it is a manufacturing defect. So request you to replace it free of cost. Pls give a clear explanation about the same. Waiting for a positive response.