Rana Motors — Employee misbehave - Jitender - Gurgaon Bodyshop

Address:

J-71 VISHNU GARDEN

Dear Team,
this is to bring your notice that, car was given at your Gurgaon body shop for repair on May 24, 2021. during this COVID19 time i was requested you agent Mr. Jitender. Please help and do work on priority basis because i need to go office on daily basis and without car its was night mare for me.
after inspection he said it will take 2 and half month for repair, was shocked to hear this from him, then i was asked him please make me speak with your supervisor. Post spoken with his supervisor got to know that as per my vehicle condition it will take max 20 days for repair but still my Jitender was not ready to listen the same and mentioned on my paper which was given to me post vehicle submittion by body shop are 1.5 month.
this is really bad experience for me.

then i demand for Lonar car because of long duration on which he denied and said for your card type (Aulto K10) we are not issue the loaner car.

Is this the service and answer we expect from the reputed company's employee to customer. He was said the please raise complain anywhere i don't have any issue. How audacity he was having i was surprised.

i understand i am owned your small car but still your customer and have all rights to use all facility provide by company (Maruti Suzuki).

later on 09 June 2021 when i asked your executive please share pictures of my car, want to see how much work was done, first he ignored me and later on next day 10 June shared image on which some work was done. During our conversation i was treated like i am extra person and don't have any value exist for excutive.

when i was not satisfied over phone with your executive, plan to visit your body shop to see my vehicle condition on 13 June 2010.
During my visit same executive was siting on his desk and when i demand to see my car first he ignored me and asked my to wait for 30 min. when i again approach to him after 20-25 min and requested him please allow me to see my car but still he was ignored me.

post all this he was take his adequate time and waited me, pleasure to see my car and got surpirse that no work was done from 09 June 2021.

Post all episode i think your executive Jitender have personal issue with me and keep my car in body shop unnecessary and torch are me due to which i am sufferings.

Please take necessary action against your executive and need revert on my compliant on urgent basis.
and help me to handover my car to me if you are not able to do work on time.
i will send this complaint to other department as well of Maruti Suzuki if no action taken by you / team

Thanks
Bhupinder Verma
[protected]
DL12CH6245