Rana Motors — okhla body shop worker negligence resulted dent and scratches on my car

Address:	New Delhi, Delhi, 110068
Website:	www.ranamotors.co.in/body-repair-and-painting-en-in.htm

1. My vehicle was submitted at rana motor workshop on april 4, 2018. As promised, i was suppose to get my vehicle on monday april 9, 2018. Therefore, i took a time off from my work and reached your workshop on the monday morning. However, my car wasn't even touched until the promised delivery date. Post my interference, the team started the work. This is absolutely unacceptable customer service. The company needs to understand and value customer time and money.

2. I kept a close eye on my vehicle but still it took 6.5 hours (From 10 am until 04:30 pm) for me to get my vehicle. The technician/mechanics were not capable of delivering my vehicle on time.

3. Space crunch: after getting my vehicle washed, i waited for 45 minutes to get it out from the ramp due to long que of vehicles and no driver available to manage the same.

4. The technician/service boy started telling me to get the gate pass; however, due to your server issue, i waited for another 20 minutes to pay my bill.

5. Post completing all my formalities, i was all set to take my vehicle; however, i noticed a scratch on left doors (Front and rear), which wasn't there before.in addition, the insurance claim was for left side only. When i raised that point, their workers told me that the scratch was there earlier. Instead of accepting their mistake, the body shop workers started telling me that the scratch was their earlier and same was not done by their end. Their workshop boys drive customer vehicle in the most inappropriate manner. I doubt whether all those workers have a valid driving licence.
Later, their team accepted their mistake and applied the paint on both the doors which can be observed easily.
In reply to their apology email, i had clearly indicated that i have no faith on rana motors to get my issue resolved at their workshop. Neither i'm looking forward to come their workshop to resolve that paint issue and get another scratch.

As i have paid the total amount i. E. Inr 6000/- which they asked against my original claim, i would like to move forward and get your their gifted scratches rectified at some other maruti workshop. Since those dents and scratches was due to rana motors negligence, i would like to claim the cost that would incur to fix the issue from rana motors itself.

Kindly help!