Ration Shop — doesn't provide us proper supply but bill them as supplied

Due to covid-19 government as offered to give us some free supply which we highly appreciate. Later when i went to the shop to collect the supply he said only dal is available and no oil. Then i just collected the dal and told him to bill that but he billed for oil too which he didn't even inform me. This morning i recieved a message stating that i have received all the supplies where i didn't get the oil. When my brother went to ask him regarding that he got tensed and stated that i'll throw the oil on your face, take them home. As a government servant how can he degrade us like that does government provide free supplies just to throw them on our face. I hope my complaint reach the right official and proper action is taken on that person who disrespect the citizen of india just because he is an government employee.
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