[Resolved] Razorpay — About my order delivery update

Uma Mattaparthi

Address:

India

This is to inform you that i placed an order of viro v-pro mobile phone on quikkshop which was ordered on 30 august 2020 at 21:15pm for rs.2499 through razorpay on google pay. The mobile was seen on facebook and i was told that the order will be received in 10 to 12 days but not recieved yet. Please inform whether the order is dispatched as it is paid already through upi otherwise refund my money. Or please give me any contact details of the sellers (Neeeraj traders).. My contact details are [protected] & [protected]@gmail.com

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Oct 26, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2020

Razorpay Customer Care's response Hi Uma,

We are a payment gateway that assists merchants with their online payments. We see that your payment [pay_FX1oZrDkeQfE4S] is successful towards the merchant and we are checking this with them by raising a dispute. Please allow us some time and we will get back to you with an update on the email thread [ticket ID-4328624] at the earliest. Requesting your kind co-operation while we get this sorted for you.

Regards,
Team Razorpay