[Resolved] Razorpay — amount deducted from my account but not paid to irctc

Gou84

from Shimla, Himachal Pradesh

Address:

177005

I made a ticket booking on irctc using razorpay gateway through google pay upi.
Amount was deducted from my account but it wasn't paid to irctc.
Transaction was successful on google pay upi, but it was not received by irctc.
Razorpay is the payment gateway where the transaction is lying. Please check the matter.
Also the ticket has not been booked because of payment is not received by irctc from razorpay.

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Mar 29, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2019

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the details of the transaction and our team will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay