[Resolved] Razorpay — amount got debited but booking status showing as pending from bank end

kishhorek

from Bengaluru, Karnataka

Address:	641001
Website:	IRCTC

Dear sir

I tried to book tickets from hosur to coimbatore on july 3rd, 2018. Booking amount was 210 inr. My money got debited from bank. But booking status is showing as pending from bank end. When i contacted bank i was told money has been debited from bank end and successfully sent to razor pay. Please help me. Should i wait or book new tickets again

Thanks
K. Kishhore

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

Razorpay Customer Care's response Hi Kishore,

We checked the transaction with reference number [protected] and see that it is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit within 10 working days from the date of transaction.
Kindly drop us a mail on [protected]@razorpay.com for further details regarding the same.

Thanks and Regards,
Team Razorpay

Related Razorpay reviews

View all 3544 Razorpay Reviews

Comments

sushilrai

from Indore, Madhya Pradesh

Dear sir,
I have booked tickets on 28 /06 on tatkal but unfortunately tickets was not booked and my amount was deducted from razorpay still I have not received any amount how much days are going on. Please solve my problem as soon as possible.

Razorpay Customer Care's response, Jul 18, 2018

Verified Support

Hi Sushil !

The refund for transaction id: 100001330515927 of ₹ 505.00 was processed at our end on 29th June, 2018. We have updated you with the refund details on the mail with the ref no: 219161, please revert on the same mail thread in case of any refund related queries.

Thanks and regards,
Team Razorpay

Atul Ghadage

from Vada, Maharashtra

I booked ticket on IRCTC app from Bhopal to LTT on 26th June 2018. My transaction ID is[protected]. Amount 1060 is debited from bank but ticket not booked due to payment pending from bank. How I get refund.

Razorpay Customer Care's response, Jul 18, 2018

Verified Support

Hi Atul !

We checked the UPI ref no: 817720056523 and see that the refund for this transaction has been successfully processed on 1st July 2018. Please feel free to write to us at support@razorpay.com in case of any refund related queries.

Thanks and regards,
Team Razorpay