[Resolved] Razorpay — amount not refund

Namrata Yadav

from Mumbai, Maharashtra

Address:

Ss2 KOPARKHAIRANE, Mumbai City, Maharashtra, 400709

Lonefront ka emi pay karna tha 24 octomber ko razorpay se payment kiya to failed huwa lekin amount to deduct ho gaya.. Lonefront ki penalty lagi isliye 25 octomber ko vapas payment kiya wo bhi payment account se deduct ho gaya lekin emi pay nahi huwa
Call center ka number busy hai emil karti hu to bhi koi replay nahi aa raha hai
8 hours main clear ho jayega bola tha lekin abhi 3 days ho gaye

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Nov 30, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2019

Razorpay Customer Care's response Hi Namrata,

Please write to us with your transaction details here: https://razorpay.com/support/#request and our team will reach out to you at the earliest.

Thanks and Regards,
Team Razorpay

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Comments

Deepali Pushpad

from Indore, Madhya Pradesh

I paid for the premium subscription o[censored]tter app but the cash is debited from my account and no premium was done.

Razorpay Customer Care's response, Nov 4, 2019

Verified Support

Hey,

We checked and see that the payment with the ID pay_DaKDaXHfTEfOcE is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries

Thanks & Regards,
Team Razorpay