[Resolved] Razorpay — amount of rs.1436/- not refunded till date - transaction date 5/2/2019

hiten99

from Bengaluru, Karnataka

Address:

380008

On 5/2/2019 transaction for icici lombard vehicle insurance was made through phone-pe application, transaction on phone-pe was successful but failed on razorpay end. Icici have denied payment through writing email. Bank has alos been contacted, no refund process has been initiated by razorpay and till date razorpay have not refunded the money and also not replying now.

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Apr 16, 2019

Complaint marked as Resolved

Bank has credit amount of Rs.1436/- on 15/4/2019. Thanks.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2019

Razorpay Customer Care's response Hi Hiten,

We see that the refund for this transaction has been successfully processed to your account. We have updated details of the refund on the mail with the reference 400016. Feel free to write back to us on the same mail thread, we would be happy to assist.

Thanks & Regards,
Team Razorpay

Apr 13, 2019

Updated by hiten99 Why are your replying fake... TILL DATE NO REFUND HAS BEEN CREDITED TO MY ACCOUNT.. ONCE AGAIN I URGE TO CREDIT MY AMOUNT OF Rs.1436/- with Interest as you have kept my money since 5th February, 2019.
PLEAS MAKE A CLEAR NOTE THAT GIVING FAKE REPLY WILL NOT HELP ME. REFUND THE AMOUNT IMMEDIATELY.

Verified Support

Apr 16, 2019

Razorpay Customer Care's response Hi Hiten,

As per your confirmation on the email thread 458569 we believe the refund has been successfully credited to your account. Feel free to write back to us on the same email thread for further assistance, we will be glad to help you out.

Thanks & Regards,
Team Razorpay