Razorpay — Auto payment for merchant (Lazypay) was not success

Date of the transaction - October 6th
Transaction number - [protected]

My Loan EMI with auto payment has been done on October 6th, from my axis bank account to Lazypay merchant.
And from my bank statement, I found that this transaction has been done by 'Razorpay software private limited'.
I raised my complaint to both axis bank and Lazypay but they are saying the issue is not from their side.
So as a payment gateway I want you to confirm the process you have done with Lazypay.
Please check this issue and resolve as soon as possible

Let me know if you have any details