[Resolved]  Razorpay — bhim transaction status approved but ticket not booked in irctc showing no response from bank

Address:402108

Dear sir /madam
I tried to booked ticket through irctc app by bhim upi my account has been debited amount rs 2311.80/-upi ref no[protected]and in my bhim app status showing is approved but in irctc app its showing no response from the bank. Again i tried the same. Money also debited upi ref no[protected]status in bhim is aporoved but in irctc its showing no response from bank. Twice my money has been debited but ticket not booked.

I request you to look into the matter as i urgently need to book ticket.

Hoping for the best.
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May 26, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2018
Razorpay Customer Care's response
Hi Deblina,

We have received your mail with regards to the transactions with UPI reference number[protected] and[protected] and have updated you with the details on the same mail thread with the reference number #182950. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay
Complaint comments 

Comments

I tried to book my ticket in irctc app through razorpay using BHIM but money was credited razorpay account and my ticket was not booked and my money was debited from my account . I want ro refund my money. I hope so u can help

Razorpay Customer Care's response, Apr 25, 2018
Verified Support
Hi Danish,

We have received your mail with regards to the transaction with UPI reference number 811111496401 and have updated you with the details on the same mail thread with the reference number #182717 . Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay
Razorpay Customer Care's response, Apr 26, 2018
Verified Support
Hi Danish,

The refund for this transaction has been processed successfully. Please refer the mail thread with reference number 182717 for further details.

Thanks and regards,
Team Razorpay
I tried to book my ticket in irctc app through razorpay using BHIM but money was credited razorpay account and my ticket was not booked and my money was debited from my account . I want ro refund my money. I hope so u can help

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