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[Resolved]  Razorpay — complaint letter please revert on priority basis

Address:New Delhi, Delhi

Dear sir/madam

I made the payment through your payment gateway amount rupess 7102/.

I was take a loan from loan front amount is 7000/-

So i decided to repay that loan before maturity time.

So i went on the payment gateway of loan front there are two option 1- razarpay and 2 is mobikwik.
So i select razorpay.
Payment was debited from my account but its not credit in loan front account.

I cross checked with loan front they told me that payment was stuck in razarpay deapartment..

So i request you to please refund my money that i will make the payment again loan front.

Thanks
Gaurav
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Oct 4, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2019
Razorpay Customer Care's response Hi Gaurav,

Please write to us at: https://razorpay.com/support/#request with your transaction details and our team will investigate this at the earliest.

Thanks and Regards,
Team Razorpay
Complaint comments 
3 Comments

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Comments

Iam paying 13 august loanfront loan from your gateway but still not response or refund my money...
My mobile no is [protected]
My register email id is : [protected]@gmail.com

Reply
Razorpay Customer Care's response, Sep 16, 2019
Verified Support
Hi,

Apologies for the delay. We are getting this issue checked with the merchant. Request you to follow the ongoing mail thread with ticket reference number: #672815 for updates regarding this.

Thanks & Regards,
Team Razorpay
Dear team,
Today at noon by mistake we had done a payment at fake site of fssai
Kindly check & revert
I have all the proofs of payment

Reply
Razorpay Customer Care's response, Sep 4, 2019
Verified Support
Hi,

Please write to us at: https://razorpay.com/support/#request with your transaction details as well as your contact details and our team will investigate this at the earliest.

Thanks and Regards,
Team Razorpay
[protected]

Reply
Razorpay Customer Care's response, Sep 4, 2019
Verified Support
Hi,

We see that refund rfnd_DD3DEyxfQBS1Bc has been successfully processed on 2nd Sep, 2019. You may check your IRCTC txn status here on this link - https://razorpay.com/support/#refund for the IRCTC txn id : 100002011424572

Thanks & Regards,
Team Razorpay

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