[Resolved] Razorpay — delay in refund

Mridullefty12

Address:

New Delhi, Delhi, 110024

I made a payment on 7th january 2020 of rs 6500 to delhi football and razorpay was accepting money on the behalf of the delbi football. I made payment through paytm upi. My payment was failed and my money got deducted. I mailed razorpay they told me they are working on it. But its been more than 2 months i have not received my refund. I asked paytm, they said money has been send to razorpay and mine bank (Bank of baroda) has also raiser charge back but still no refund. There customer care is always busy and i ask them to call me for the same but no call and nothing productive information.

Payment id - pay_e1ye5ntmrnyg4v
Amount - 6500
Date - 7th jan 2020

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Mar 21, 2020

Complaint marked as Resolved

Razorpay send me mail saying We checked the payment pay_E1Ye5nTMrNyg4V for an amount of ₹6, 500.00 attempted on 7th Jan, 2020 and see that it was a failed payment since your issuing bank didn’t send us a successful callback. After this i visited the bank, they charged back to razorpay regarding this but still its almost more than 40days . Mail id from which i received mail - [email protected]

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

Razorpay Customer Care's response Hi Mridul,

We are extremely sorry to hear about your experience.
We have escalated this to our concerned team and are currently working with the banks to drive this to closure at the earliest.
Rest assured, this is being looked into on priority. Please do expect an update on the email thread with the ticket ref: 2300381 & 2300332 at the earliest. Requesting your kind co-operation while we get this sorted for you.

Thanks & Regards,
Team Razorpay

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Comments

sandy [email protected]

Dear sir,

I received a [protected] fraud call from this number on your company name, due to which Rs. 1500 was deducted from my account. Please check it.

And please, why is this happening to me with advice. Refund me..

Razorpay Customer Care's response, Mar 25, 2020

Verified Support

Hi,

We would like connect with you and understand your concern in detail. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.

Thanks & Regards
Team Razorpay

Gnanadesigan

I am already paid in my loan depited money my account but not paid in OK rupee personal loan app is not updated my loan so refund or paid my loan

Razorpay Customer Care's response, Mar 28, 2020

Verified Support

Hi,

We checked and see that the payments with the ID pay_EVb5ZEBW4Znrr5 is a successful transaction. Kindly contact the merchant for any service/refund related queries. Do feel free to raise a request with us over https://razorpay.com/support/#request for any further queries, we would be happy to assist you.

Thanks and Regards,
Team Razorpay