Razorpay — Delayed settlement

I am a merchabt who have been using razorpay earlier. One of the cystimers made me a apyment through razorpay of inr 5000 more than 20 days ago. But till now tge amount has not been settled into my account
There is no phone number where ine can raise a complaint. All suppirt tickets generated are closed without any resolution of tge issue. I am fed up with razorpay & their customer service. Can anyone help me retrieve my money from razorpay?