[Resolved] Razorpay — Excess money debited from my account

shylaja.ridge

from Tirur, Kerala

Address:

Anugraha,SNRA 231,Chakrapani Lane, Near Shari Busstop, Eroor, Ernakulam, Kerala, 682306

I am remitted rs. 2877 on 02/12/2019 to ola cab vide ref. Id 56814332.
But you are debited again rs. 1485 dtd. 02/12/2019 vide ref. Id 56814689 and rs. 3713 dtd. 03/12/2019 vide ref id 56878428.
You are debited excess amount of rs. 5198 from my account. Please refund the above amount.

The above amounts are debited from my federal bank account. My phone no is [protected]

Hope you do the needful

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Jan 12, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

Verified Support

Dec 12, 2019

Razorpay Customer Care's response Hi,

We see that our team is investigating this issue on the on-going email thread with reference number: 1486978. Please follow the same email thread for further updates from the team.

Thanks and Regards,
Team Razorpay