[Resolved] Razorpay — failed transactions.

Amruta Ranade

from Mumbai, Maharashtra

Website:

Razorpay

I booked a ticket on irctc via tez app and my amount of rs 95 was deducted twice for a single transaction and my ticket wasn't booked either. This has happened twice with me. The firsy time being on 17th of jan where the transaction was done via phonepe. I'm yet to receive the amount of 105. I'm highly disappointed with the service.
I'm hoping i get all my money back asap.

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Mar 24, 2018

Complaint marked as Resolved

Verified Support

Jan 31, 2018

Razorpay Customer Care's response Hi,

Thank you for reaching out to us.

We are a payment gateway and facilitate IRCTC with on-line payments.

If the funds have been debited from your account and you have not got a ticket confirmation from IRCTC, it is considered as an unsuccessful payment and you will receive the credit in your account within 7-10 working days automatically.

If you do not receive a credit in your account after 10 working days, please drop us a mail to [protected]@razorpay.com with a copy of your bank statement from the date of debit till date.

Regards,
Team Razorpay

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Comments

👋

👋 prashant

from Dehra Dun, Uttarakhand

I had booked ticket on irctc . payment of 240 was done through UPI. And money was transferred to your bank. But my ticket was not confirmed by saying no response from bank.
Transaction id- [protected]

vennapusa guravareddy

from Buldana, Maharashtra

I had booked ticket on irctc . payment of 410 was done through UPI. And money was transferred to your bank. But my ticket was cancel and money not send to my bank and by saying no response from bank.